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The Hardest Part of M&A Isn't the Technology. It's the People
Tim McCormack 3/14/26 Tim McCormack 3/14/26

The Hardest Part of M&A Isn't the Technology. It's the People

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Is IT Operations Dead? Or Has It Become DEX-Ops?
Tim McCormack 3/12/26 Tim McCormack 3/12/26

Is IT Operations Dead? Or Has It Become DEX-Ops?

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The Most Underrated Discipline in IT: Application Packaging
Tim McCormack 3/9/26 Tim McCormack 3/9/26

The Most Underrated Discipline in IT: Application Packaging

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When It’s Time to Rethink the Shape of IT
Tim McCormack 2/16/26 Tim McCormack 2/16/26

When It’s Time to Rethink the Shape of IT

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The Modern Workplace Wasn’t Designed for Humans
Tim McCormack 2/13/26 Tim McCormack 2/13/26

The Modern Workplace Wasn’t Designed for Humans

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The Day “Just Fix It” Stops Working For Employees
Tim McCormack 2/12/26 Tim McCormack 2/12/26

The Day “Just Fix It” Stops Working For Employees

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AIOps Needs DEX to Deliver Real Outcomes
Tim McCormack 2/5/26 Tim McCormack 2/5/26

AIOps Needs DEX to Deliver Real Outcomes

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Design AI Around People, Not Tickets
Tim McCormack 2/4/26 Tim McCormack 2/4/26

Design AI Around People, Not Tickets

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Why “total observability” is the missing piece in most DEX programs
Tim McCormack 2/3/26 Tim McCormack 2/3/26

Why “total observability” is the missing piece in most DEX programs

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Nexthink Spark: The Moment EUC Quietly Changes Direction
Tim McCormack 1/20/26 Tim McCormack 1/20/26

Nexthink Spark: The Moment EUC Quietly Changes Direction

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Storytelling Is the Secret Weapon DEX Is Missing
Tim McCormack 7/31/25 Tim McCormack 7/31/25

Storytelling Is the Secret Weapon DEX Is Missing

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Can We Really Say Goodbye to the Help Desk? Here’s How It Might Work
Tim McCormack 11/11/24 Tim McCormack 11/11/24

Can We Really Say Goodbye to the Help Desk? Here’s How It Might Work

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Why Companies Should Require Corporate Employees to Work Frontline Shifts: Enhancing User Experience from the Inside Out
Tim McCormack 11/9/24 Tim McCormack 11/9/24

Why Companies Should Require Corporate Employees to Work Frontline Shifts: Enhancing User Experience from the Inside Out

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Crafting the Digital Story: How Storytelling Can Elevate the Digital Employee Experience (DEX)
Tim McCormack 11/7/24 Tim McCormack 11/7/24

Crafting the Digital Story: How Storytelling Can Elevate the Digital Employee Experience (DEX)

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Why Empathy is Key in Digital Employee Experience (DEX)
Tim McCormack 9/9/24 Tim McCormack 9/9/24

Why Empathy is Key in Digital Employee Experience (DEX)

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Why ServiceNow Isn’t a DEX Solution and Why It Should Stick to ITSM
Tim McCormack 8/1/24 Tim McCormack 8/1/24

Why ServiceNow Isn’t a DEX Solution and Why It Should Stick to ITSM

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The Digital Employee Experience: Key Insights for IT Transformation
Tim McCormack 7/16/24 Tim McCormack 7/16/24

The Digital Employee Experience: Key Insights for IT Transformation

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Getting Started with ControlUp: A Comprehensive Tool for Monitoring and Troubleshooting Digital Workspaces
Tim McCormack 6/4/24 Tim McCormack 6/4/24

Getting Started with ControlUp: A Comprehensive Tool for Monitoring and Troubleshooting Digital Workspaces

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How Nexthink Can Transform Your IT Operations
Tim McCormack 5/28/24 Tim McCormack 5/28/24

How Nexthink Can Transform Your IT Operations

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AI and the Digital Employee Experience: How Technology is Transforming the Workplace
Tim McCormack 5/21/24 Tim McCormack 5/21/24

AI and the Digital Employee Experience: How Technology is Transforming the Workplace

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